Tuesday, October 22, 2013

CourseDen is getting an Upgrade!

CourseDen is getting a cleaner, more user friendly interface

In preparation for Spring Semester 2014, CourseDen's Desire2Learn (D2L) will be upgraded to version 10.2. The upgrade will make D2L unavailable beginning some time on 12/19, with an expected return to service by midnight on 12/26.

Because this is an in-place upgrade, instructor access could be restored slightly earlier or could be delayed due to unforeseen circumstances. Any delays or changes in service will be communicated via the all-faculty email listserv.

Students will be able to login and access a student orientation course by noon on 01/02. However, they will not be able to access their Spring 2014 classes until the official start date of January 6th. In contrast to the major upgrade performed on D2L in January, this upgrade does not involve changes to the look and feel or include significant changes to tool functionality. Rather, it features improvements and fixes to D2L's usability and added functionality that will enhance instructor and student experiences.

For technical assistance over the winter holidays (12/18/2013 - 01/01/2014), please refer to the 24 hr University System of Georgia's D2L Helpdesk at:

http://D2Lhelp.view.usg.edu/
TOLL FREE 1-855-772-0423
TOLL FREE FOR HEARING IMPAIRED 1-800-892-4315
Appropriate adaptive technology (hardware) necessary to use this number.

Any issues that the 24 hr. USG's D2L Helpdesk cannot resolve will be escalated to UWG Online Helpdesk administrators to resolve upon campus' reopening on 01/02/2014.

Visit our Announcements website to learn more about feature improvements, available tutorials, or other frequently asked questions.